Speaking Techniques

Ask curious questions to dig beneath their first answer. Once you’ve asked the question, please be quiet, listen and wait for their reply. The six sigma tool, the “5 Whys”, …

Relationship Building

Famous culture expert, Dr Edgar Schein says in many of his books, “Personize it.” Find out what matters most to the person with whom you are building a relationship. It …

How to Listen

Listen to understand, rather than listening to respond.  Are you waiting for a gap in the conversation so you can jump in with your point? Or are you hearing and …